Dave. Account - Cable. Getting Connected with Virgin Media is easy when you have a wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If you're happy for us to get this booked. No setup fee is available on all bundles, broadband & phone, and broadband only packages. #1. . Installing and configuring your kitSame thing happened, and on all the wall phone points. Don’t plug the power cable into a plug socket yet. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Save £105. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Push the red label end of the white cable, into the wall socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. I have signed up as a new user for Virgin Fibre. Virgin Media engineer installation. Installing and configuring your kit28 September 2021. . Account - Mobile. I’m annoyed because I actually had a virgin sales person in my house. We would like to show you a description here but the site won’t allow us. Account - Mobile. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Business, Economics, and Finance. QuickStart, set up and connections. Some older sockets may have NTL or Telewest written on them. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. You need to go outside and locate the brown or grey omnibox on the wall. 1 [or 192. 5. The wall socket I have within my home does not appear to be working. Got my virgin media self install kit but I don't have a virgin socket. Options. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. Reply. The coax cable from the study can be used for the other 360 box in the kitchen. The cable could be hidden within, or behind, furniture. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Try the automated service status number 0800 561 0061 to check for any faults in your area. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. 3 weeks ago. com email address to different Virgin account. Hi there. It covers topics such as remote control, recording, apps, settings and troubleshooting. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). O have just had the 1g, 5x hub installed. The engineer will bring everything needed to install your Virgin Media services on your chosen day. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Please keep an eye out for an envelope at the top right corner of your Forum page. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Installation problems. - 5250024 It has two outputs on the left of the wall box. Ashleigh_C. Within two working days you will receive a Welcome Pack with confirmation of your installation date. . 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. However, we couldn’t locate the wall socket in our place. If it’s not a technical issue you need help with then we’re here to support you on. The new fibre phone line is designed to work with the same phones as the old copper line. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on and start the hub. Hi mariz2198, thanks for posting and welcome to our community. Connect the cable adaptor to the black banded end of the 3m isolator cable. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Options. The cable terminates on a box indoors wherever you want it, within reason. Security matters. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. However, I do not have any of the specified wall sockets available. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Summary of Contents for Virgin Media Virgin TV V6. Browse Virgin Media Virgin Media Community. Some new sockets may look like one of the below. Plug into the wall socket. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. )In this video, I am showing the sta. I will be able to assist you in getting this sorted out. Booking an engineer is easy with Virgin Media. I don't have a virgin media wall socket and this is stressing me out. Networking and WiFi. New to the UK and just moved into our first home here. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 2. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. My property is a flat which I am renting, so befo. Praying the white is the virgin one. What should i do now. My Virgin Media App. Excellent shop. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. on 15-02-2022 10:03. Connect the Hub’s power cable with the blue tab. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Call the pre-installation and delivery team on 0800 052 1734 explain. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. These enter my house via an air brick/vent very close to. I have only got one rectangular shaped white socket. The installation should take around an hour. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Occasionally only a very short stub of wire is left behind often hidden. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. 04kg, it will easily fit under – or even alongside – any TV. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Options. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. That is the correct fitting, it should push on unless its too loose inside the large housing. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. on 12-01-2023 10:45. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Most of our customers receive their bills via E-billing. Options. 19 minutes ago. The cable going in will be a double. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. We'll tell you how long it takes, that you'll need, and that to expect. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hey there. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. We have a virgin media wall socket with an ethernet port in the wall but no round cable. We have a TV and broadband but no landline required. This is designed to push over the existing screw connector the outlet has. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. I'm a Very Insightful Person, I'm here to share knowledge. 0 Kudos. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Following the installation and verification of its functionality, you can browse the web or. 4 weeks ago. Fibre Broadband. Phone line - 5 mins. Engineer installations. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 08-01-2023 20:46. Great staff. And you’re. 50 per month. But I have no Virgin Media Wall socket in my - 5383603. In response to Llfamily. Get the Hub ready by connecting the wires. Various cable mediums are used in modern systems to transmit data. Jan 14, 2022. Call the Pre-installation and delivery team on 0800 052 1734. Sign in;. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Back a step. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. 1. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I speak to someone about getting one installed. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. VM will usually only supply a Quickstart to a property that had VM previously. Thanks New to the UK and just moved into our first home here. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. The other is marked TV, & this is used for TV & Broadband. We installed our router etc ourselves. If you're happy with this and for the charge we can make the arrangements for you 🙂. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Solved: No Vigin Media socket - Virgin Media Community - 4917594. I have been given other details for the account such as the account number/area code and. I recently got Virgin broadband installed. Plug into the Hub . Call the Pre-installation and delivery team on 0800 052 1734. Used to be down on Fort Street for decades. If you in a property that's recently been added to Virgin Media's network we have another video th. If you have more than one located on different floors, try to place one directly over the other. 0 Kudos. The cable in the second picture is the one you need to connect too. Switching from Virgin? If you're switching from Virgin. (I did this video to help/guide new engineer as I did not find any for my self when I started. Sometimes there is no wall box, just a trailing cable. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. pdf (virginmedia. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . You can also identify a split socket looking at the side. Push the white cable with the black label into the Hub. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I'd like to move my virgin set top box but the current cable isn't long enough. The Virgin wall sockets just have one connector at the bottom. However the wall socket doesn’t have the correct connection for the cable with the hub. Plug into the Hub. Any extension that you create after the main socket is your responsibility. The isolator has a terminator cap (marked below) fitted to the open end. #1. 1. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Plug the cables into the Hub. Pop the power cable into a nearby plug socket, and turn it on. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 weeks ago. Stay safe online. Just push to fit. Ordered VM broadband and was recommended by the website to select the self quick install option. So you can either unscrew this one & push on the connector provided in the Quick Start pack. . . Surly there has been a connection previously otherwise we wouldn't have bee. Speedvirgin media internal wall box. We have the quickstart pack but sadly cannot get broadband set up and working. 3) get VM to fit a new box for you. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Try tracing the cables back to the house from the brown box outside. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. We installed our router etc ourselves. Thanks mate. £ 9. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. on 24-01-2022 21:07. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. They'll then install a fibre socket inside. in Networking and WiFi Sunday; No Virgin Media Wall socket . Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. I will send a private message - watch out for the purple envelope 🙂 Kind regards. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The box and cables may have been removed by the previous occupiers. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. They will run the cable underground. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I can’t take it off by myself so I called 0800 953 9500. You can also check for a loose cable as not all properties have a socket. Various cable mediums are used in modern systems to transmit data. My Virgin Wall socket not same as installation guide that one. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. on 23-10-2022 13:36. We would like to show you a description here but the site won’t allow us. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. to your Virgin Media socket. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Connecting Hub 3 To Extensions Virgin Media Community 4797660. You need something called a barrel to connect the two. Follow these simple installation steps for your Virgin Media home phone set up. 0 Kudos. -a power cable for the hub's adapter. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. The top “capped” one is marked FM & has been disused since cable went digital. However, there is no Virgin Media Wall socket in my house. Virgin media wall socket in an unusable place in QuickStart,. in Networking and WiFi Sunday; No Virgin Media Wall socket . VoIP stands for Voice over Internet Protocol. . It's obviously missing a case/cover and looks quite old. I would love to help you get your service installed. You should be able to do it on a call to CS. This hole will typically be up to 1cm in diameter and often positioned near your front door. 1 1. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. #2. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. AnthonyRaw1986. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Stay safe online. connector cable from the wall socket, as we’ll be re-using that later. Getting Connected with Virgin Media is easy when you have a wall socket. The first thing is to start making alternative arrangements for your internet connectivity. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. We're here to help. Manage Your Account. 0 Kudos. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. QuickStart, set up and connections. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Your photo shows a TV aerial socket which would not be suitable for VM. When you place your order, we'll let you know. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. Eric714. Re: My Flat doesn’t have wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Hi team. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Should’ve checked this before I ordered. On our system, we would have had it. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. Virgin cables must only be provided by isolated sockets provided by Virgin Media. provided, I shall give them a call tomorrow. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Thanks for the reply. Or if the other end of the white cable is in a more useful. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. There must have been a previous installation or you would not have been offered a self install. Need wall socket. on 03-08-2020 18:05. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. . Would I be able. 01/09/14 - 13:14 #2. . 1. Placed an order and the lady said we were eligible for quick start self installation. This'll only take a few moments. Manage Your Account. Options. CryptoQuickStart, set up and connections. No, any cables within the house can be touched as much as the householder wants to touch them. Virgin media wall socket for broadband is not what js shown on the installation guide. Hello, I'm trying to set up my Virgin Media broadband. Jack14102. Hi there @LEIXU . Call the pre-installation and delivery team on 0800 052 1734. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. We have the quickstart pack but sadly cannot get broadband set up and working. Professional. Hello, We recently moved into a house which has this box connected to the router. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 17-12-2022 10:39. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. -a power cable for the hub's adapter. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Options. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Account - Cable. Vonage 2nd line. 1. But this is provided you already have an undamaged Virgin Media socket. on 15-11-2022 18:53. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Switched On Families. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Connect the Hub’s power cable with the blue tab. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. So, a 50 minute broadband, TV and phone. Turn on your TV and get connected. Account - Mobile. 1 Mar 2016. called the delivery team and they managed to book a technician for me. 2 1. But i couldnt find the socket that could fit. Welcome to the community and thanks for taking the time to post here on the forums. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. Within 30 daysOn top of that, Virgin Media also offers a self-install option. My broadband and stream box just arrived. Virg Media installation: Here's whatever them need to perceive. Broadband and TV deals. . The installation took about 2 hours and was similar to an ordinary coaxial install, the. One of them was Telewest. Virgin Media Extension Cable.